Refunds
Refund Policy – GateLab
Last updated: October 7th 2026
30-day money-back guarantee
If GateLab doesn't work for you, you can get a full refund within 30 days of purchase.
No reason needed. This applies to Standard and Pro licenses and to upgrades.
How to request a refund
Either way works:
- Through Paddle: go to https://paddle.net, look up your order with the email address you used, and request a refund. You can also reply to the receipt email from Paddle.
- Through us: write to with the email address of your purchase or your order number (starts with `txn_`). We will arrange the refund with Paddle.
Paddle, our reseller, processes the refund to your original payment method. Depending on your bank it takes a few days to appear.
What happens to your license
- Purchase refunded: the license is revoked. GateLab notices it at its next online check and opens projects read-only. Your projects and files stay untouched.
- Upgrade refunded: the license goes back to Standard. Pro features become unavailable; everything else keeps working.
After 30 days
Refunds after 30 days are possible in justified cases, for example if GateLab can't run on your Mac because of an error we can't fix, or if you were charged twice. Write to us and we will find a solution.
Your legal rights
This policy is in addition to your statutory rights. Consumers in the EU, EEA and UK have a 14-day right of withdrawal for online purchases; for digital content it can end once you start downloading or using the product with your consent (see Paddle's Buyer Terms). Our 30-day guarantee
applies regardless.
Chargebacks
If you have a problem with a payment, please contact us first – we answer quickly. A chargeback through your bank revokes the license like a refund.
Contact